Refund policy
Thank you for shopping with Ultra Pure Lab Chem. We are committed to providing you with quality products and exceptional customer service. Please take a moment to read our Return and Refund Policy to understand your rights and responsibilities when making a purchase from our e-commerce store.

Returns

1.1 Eligibility for Returns

We accept returns within 5 days from the date of Delivery. To be eligible for a return, the following conditions must be met:

The item must be unused, undamaged, and in its original packaging.
The product must be in a resalable condition.

1.3 Return Process

To initiate a return, please follow these steps:

Contact our customer support team at +91-8884449500 to request a Return Authorization (RA) number.
1.4 Refund

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 days.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item following our return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at +91-8884449500 within 2 days of receiving the product. We will provide instructions on how to return the item, and upon receipt, we will either replace the item or issue a refund, as per your preference.

Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders can only be cancelled if they have not yet been shipped. Once an order has been shipped, it falls under the standard return policy.

Refused Shipments

If you refuse delivery of an order without prior authorization, you may be responsible for the return shipping costs and a restocking fee.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer support team at+91-8884449500

Ultra Pure Lab Chem has the right to update or modify this Return and Refund Policy at any time. Please review this policy periodically for any changes.

By making a purchase on our e-commerce website, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.